Just wanted to thank Harley for his help today and on a previous visit to this store to book flights to Canada. Even though I did not have an appointment Harley managed to fit me in. He was pleasant, professional, efficient and informative. I have had terrible experience with online booking, and I would recommend anyone wanting a hassle free experience to visit the store. You are dealing with a human face and their prices are competitive with anything you will find online. thanks again, and keep up the great work.
We have used Samantha Swann from Flight Centre, Indooroopilly to advise on and book our last three overseas trips. She has always been incredibly helpful, going out of her way to assist. Travelling overseas while Covid was peaking was subject to many restrictions and flight changes, but Sam was able to sort these all out for us. Our latest trip has also had some complications, which Sammy has been able to quickly fix. We will continue to use Samantha for our future trips and have no hesitation in recommending her for all your travel needs.
Thank you so much Harley for the stress free booking process! You were polite, engaging and communicated well. Now all we have to do is enjoy our family holiday that we have been waiting for over 3 years for!
Absolutely terrible service, Waited around for 10 minutes and none of the staff even looked up from what they were doing or smiled in our direction. As someone who works in customer service I apeciate that people are busy and cannot serve customers immediately, but I'm not going to spend thousands of dollars at a business that can't even manage a "hello" especially when all they're doing is talking amongst themselves and working on their computers. Will book my flights directly with the airline now.
