Do not bother. How they got such a high overall rating is quite beyond me. Perhaps I don't live up to their expectations of clientele standards ? I walked in and was told I could not be seen without an appointment. Ok. Fair enough. I left details for them to get back to me. Still nothing. A week and a half later I phoned. Different consultant. I let it be known ( not rudely ) that I was unhappy with the indifferent service. I was promised that there would be emails " within a day or two " to get the ball rolling. Over a week later, nothing. Nada. I was enthusiastic about the planning of my first and probably only European and partly world trip. They are ruining that for me. Don't deal with them, plush looking West End office aside. Would give them ZERO stars if I could.
Have been dealing with Pulse Travel for over 15 years and they have never let me down. They looked after me when I had to cancel my travel arrangements due to Covid and managed to get me rebooked without losing my deposit, they went above and beyond, thank you!
Absolute pleasure dealing with Emmalita. She is so personable and friendly. The kind of person you would want to become besties with just from chatting to her on the phone. I have no hesitation in recommending Pulse travel to look after your corporate and leisure requirements.
Thank you Pulse Travel for your incredible service. Being stuck at an airport overseas with cancelled flights was a very stressful experience but your afterhours team got me onto another flight home within an hour. While everyone else was queuing for hours at the airport, I had already been booked on a rescheduled flight. Grateful for your 24/7 service. Can't thank you enough!
We have been Pulse clients for many years and have always found them thoroughly professional, enterprising and unfailingly helpful. In the years we have worked with Pulse, we have only really worked with two Agents [Rebecca and Susan] and I couldn't speak highly enough of both of them. The company is the people it employs and these staff in particular are outstanding.